It might take up to 24 hours for this change to take effect across all services. Review the user information and try again, see Resolve error messages. If you get the error message ' We're sorry, the user couldn't be edited.

In the Display name box, type a new name for the person, and then select Save. Select the user's name, and then on the Account tab select Manage contact information.

In the admin center, go to the Users > Active users page.

If their password changed too, they are prompted to enter the new password on their mobile device, or it won't sync. If they have shared files from their OneDrive, the links to the files might not work and the user can reshare. If they have OneNote notebooks in their OneDrive, they might need to close and reopen them in OneNote. If they are using OneDrive, the URL to this location has changed. If they are using Skype for Business Online, they must reschedule any Skype for Business Online meetings that they organized, and tell their external contacts to update their contact information. They'll need it to sign in to Microsoft 365. Give the person the following information: You'll see a big yellow warning that you're about to change the person's sign-in information.

If you don't see the option, you don't have permissions to change a user's name and primary email address.

Instead, sign in to the GoDaddy / partner's management console to set the primary alias.Īlso, you'll only see this option if you're a global admin. You won't see this option to Set as Primary if you purchased Microsoft 365 from GoDaddy or another Partner service that provides a management console.

Reset office 365 account